On 13 November 2021 Frontier Software became aware of a cyber-attack in which an unauthorised third party gained access to its corporate network. A large volume of data relating to persons employed prior to 1 September 2000, was exfiltrated (removed) from Frontier Software’s network.
The data relating to Workskil Australia employees was unstructured data (that is, not in easily identifiable form). Frontier Software has been working with this data to identify the clients to which the data relates which has been a time consuming and complex exercise. Frontier Software notified Workskil Australia of this breach on 18 July 2021.
The incident did not involve Workskil Australia systems or network and we are confident that our systems and network are secure.
Workskil Australia apologises that this incident has occurred and for any concern or inconvenience this may cause our former employees.
Who is affected?
Based on the information Workskil Australia has received from Frontier Australia this incident impacts employees who commenced employment with Workskil Australia prior to 1 September 2000. The information related to the implementation of the CHRIS21 software by Frontier Software nearly 22 years ago.
What kind of information is involved?
Frontier Software has confirmed that the kinds of personal information that may have been accessed include:
Workskil Australia has analysed the relevant data files provided by Frontier Software and confirms that this relates only to employee files for employees who commenced employment with Workskil Australia prior to 1 September 2000.
What is being done in response to the breach?
Frontier Software has worked with external cyber security and forensic specialists to help contain the event, recover their systems, strengthen their security and investigate the breach.
Workskil Australia is working with Frontier Software to identity those affected individuals and contact them directly where possible.
Frontier Software has informed us that they have notified the Office of the Information Commissioner, the Australian Cyber Security Centre, Services Australia, the Australian Federal Police, the South Australian Police, and the Australian Tax Office.
Who can I contact?
If you commenced employment with Workskil Australia prior to 1 September 2000 and are concerned about the security of your personal information, please contact Workskil Australia on 08 7088 8078. We can then check our records to confirm if you have been affected by this information release.
You may also contact Frontier Software by email at email@example.com or by calling 1300 007 446.
What should I do?
It is recommended that individuals affected take the following steps: