Quality

Workskil Australia is committed to providing high quality employment services across Australia.

This is done through the delivery of sustainable social and economic self-reliance based programs for individuals and communities experiencing disadvantage by the provision of employment, youth, Indigenous and community services. To achieve this, Workskil Australia is committed to the principles of continuous improvement in all that it does and has an Integrated Management System certified in:

• ISO 9001 Quality Management Systems;
• ISO 27001 Information Security Management Systems;
• The Australian Government Department of Education, Skills and Employment’s Quality Assurance Framework;
• The Australian Government Department of Education, Skills and Employment’s Right Fit for Risk (RFFR) Accreditation; and
• National Standards for Disability Services.

In addition, our organisation is committed to upholding the rights of children and young people as per the Charter of Rights for Children and Young People in Care. 

In order to facilitate our commitment to our services and the above certifications, our organisation appoints staff as ‘Quality Champions’ at each location where services are delivered. We conduct regular reviews of key documentation and processes to ensure the principles of continuous improvement in all activities.

All employees and customers are encouraged to provide suggestions as to how we are able to improve the quality of services provided. Feedback can be provided via the Compliments and Complaints Feedback process at each site, the website feedback page or calling 1800 125 555.

 To view Workskil Australia’s formal Quality Policy, please click on the link below:
Workskil Australia - Quality Policy (PDF, 140kb)