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Share Your Feedback

Your feedback is important, it helps us improve our service and to deliver high quality employment and community services.

Providing Feedback

Compliments

If you received exceptional customer service, then please let us know. We will pass your compliment on to our staff.

Complaints

If you are concerned about the service received, you can provide feedback by completing the below form.

What happens next?

We will acknowledge your feedback within three working days.

If you request a response, we will respond within ten working days. If this is not possible, then we will keep you updated on how things are progressing.

Your further options

If you are unhappy with the outcome, let us know and we will escalate to senior management for further investigation.

If you are not satisfied with the final outcome from us, you can refer your concern to the Employment Services National Customer Service Line: 1800 805 260.

Feedback Form

Please submit your feedback by completing the short form below.

Your Full Name
This is a 
Is your feedback about a particular staff member? 

Please provide their name or position

Have you already spoken to us about this feedback? 

Please provide a detailed description including dates and times if applicable.

Would you like us to contact you about your feedback? 

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