Workskil Australia will deal with an individual's personal information in accordance with the National Privacy Principles under the Privacy Act 1988 (Cth). Workskil Australia is committed to ensuring it has systems in place that protect the privacy and confidentiality of personal information and shall maintain robust physical, electronic and procedural safeguards to protect personal information held.
This Policy does not apply to employees' records which are generally exempt from the legislation and Workskil Australia has other systems in place for how it shall deal with those records.
The Policy applies to personal information collected by Workskil Australia in the course of performing its functions and services. That information might typically include personal information obtained:
The following is a brief outline (and not an exhaustive statement) of how Workskil Australia will abide by the Australian Privacy Principles that most directly impact upon the personal information it holds and the programs and services it carries out.
Workskil Australia will only collect personal information which is necessary for one or more of its functions or activities. Workskil Australia will seek, where practical to collect personal information directly from the individual concerned. Workskil Australia will only use lawful and proper means to collect that information.
When collecting personal information from customers, Workskil Australia will advise the customer of:
When collecting information from employers, it will be for the sole purpose of seeking to service their recruitment needs and successfully place and support job seekers and the employer.
Workskil Australia may collect personal information from a variety of sources (including from the individual or from government agencies or from employers or other third parties) and in a variety of ways (including face-to-face contact, by email or facsimile or by telephone contact).
Generally Workskil Australia must use personal information solely for the purpose for which it was collected and in some cases for closely related secondary purposes. An example of a closely related secondary purpose would be where a customer has participated in one Workskil Australia program and then wishes to access another. In that case, it would be reasonable for Workskil to use that same information for the customer's participation in the other program.
The work of Workskil means that personal information will necessarily be passed on to third parties if that is a necessary part of the reason it was obtained. Typically, this might include employers, government agencies related to Workskil Australia's services, counselling, welfare or training providers or superannuation funds.
Information about how employers might be passed on to prospective job seekers but this would not include any personal or confidential information.
Workskil Australia will not, without the individual's consent, disclose the personal information for any other purposes except in very limited circumstances such as:
Workskil Australia has an obligation to take reasonable steps to ensure personal information it maintains is up-to-date and accurate. It also must be held in secure facilities ensuring it is only accessible by those employees who need it to carry out their work. Workskil Australia will ensure dated personal information is securely archived and where appropriate, for personal information no longer required to be kept, is properly destroyed or de-identified in due course.
Workskil Australia will make the principal content of this Policy available on its publicly accessible website and hard copies available upon request. Workskil Australia will also advise any person, upon request, what sort of information Workskil Australia might hold about them and why it holds that information and how it collected it and discloses it. All such customer requests shall be made to Workskil Australia’s Performance and Training Manager. All other requests should in writing addressed to Workskil Australia's General Counsel.
Generally, customers, employers and other third parties have a right to know what personal information Workskil Australia retains relating to them and to access that information. However, the law and Workskil Australia's Commonwealth funding arrangements do allow for some limited exceptions. Workskil Australia is not obliged to release personal information where:
When receiving an access request, Workskil Australia reserves the right to properly confirm the identity of the person making the request. Workskil will respond to any request within a reasonable time.
Workskil Australia will take reasonable steps to correct any personal information it holds which is shown to be inaccurate or out-of-date. If Workskil Australia declines a request to amend its records, it shall give written reasons for that decision. If Workskil Australia refuses or restricts access, it shall also give written reasons for that decision.
Requests for customer access to personal information should be directed in writing to Workskil Australia's Performance and Training Manager. All requests by other parties for personal information should be directed to Workskil Australia's General Counsel.
Workskil Australia may be obliged to use unique identifiers issued by government agencies. Workskil shall not disclose such identifiers unless that is necessary for Workskil Australia to fulfil its contractual obligations to the agency.
Sensitive information is personal information about a person's political opinions, religious or philosophical beliefs, trade union membership, health information or sexual inclination. Workskil will not generally collect or maintain sensitive information unless;
Workskil Australia carries out specific programs and services for the benefit of youth. Workskil follows and abides by South Australian Government Information Sharing Guidelines for Promoting Safety and Wellbeing (ISG). This means Workskil Australia works closely with other agencies to coordinate the best possible support for youth and their families. Under the ISG, a young person's consent will be obtained for sharing their information unless;
A full copy of the ISG can be accessed via the SA Ombudsman Website at www.ombudsman.sa.gov.au.